FAQs Archive - Trapezio

Q: How long is my contract?

Licenses are good for 1 year from the date of purchase.

Q: Does each team member need his/her own license?

Yes. Individual licenses are assigned to each user so that he/she can access course material and take tests. Sharing log in information in prohibited as outlined in our Terms of Use.

Q: What happens if a team member enrolled in the program leaves the practice?

If an employee of your practice has been assigned a course license and leaves the practice before completing the course his/her license can be reassigned only if he/she has completed 4 or fewer tests. If 5 or more tests have been taken, a new license will need to be purchased.

Q: Is implementing the Academy into my busy practice going to be time-consuming?

No. Our system was designed with the objective of being an asset to a busy practice, not a burden. You are able to access the program the same day as registration. Once logged into the system, the doctor or a designated course administrator will set-up user accounts for each staff member who will be accessing the programs. Assistants may go through the program on their own time, during designated office time, or on training days as a group. There is no longer a need to sacrifice the doctor or senior staff member’s time when integrating new team members into the practice.

Q: Why should an orthodontist utilize Trapezio Academies in his/her practice?

All of our Academies are written by experts in their fields with many years of industry experience. Our foundation program, the Academy of Orthodontic Assisting Level 1, was written by a practicing orthodontist and educates clinical assistants on the science of orthodontics in addition to techniques. It also teaches team members correct and scientific terminology, leading to improved inter-office communication. Having a set training protocol in place drastically reduces the amount of time the doctor has to dedicate to team training. Additionally, the knowledge and credentials that team members earn from completion of the Academy course will lead to increased confidence and will ultimately improve the patient-care that you provide. All of our other Academy programs strive to meet the same standard of training and education as our foundation program.

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