Course FAQs

Course FAQs2026-03-20T16:24:54-05:00
How do I know what my state requires for orthodontic assistant training and certification?2026-03-20T16:14:13-05:00

Nationwide there are many variations in state rules and requirements. As a doctor it is in your best interest to do research when evaluating training options for your team members. You may contact your state Dental Board or Orthodontic Society. Another excellent resource for learning about rules and regulations in your area is the Dental Assisting National Board website which can be found at www.danb.org

Do team members receive Continuing Education (CE) credits?2026-03-20T16:15:15-05:00

Yes! Team members who successfully complete a Trapezio Academy program after May 1, 2016, will earn Continuing Education (CE) credits awarded by AGD PACE. The following CE credits are awarded:

  • Academy of Orthodontic Assisting Level 1 – 32 CEs
  • Academy of Orthodontic Assisting Level 2 – 25 CEs
  • Academy of OrthoCommon Knowledge – 8 CEs
  • Academy of OSHA Safety – 6 CEs
  • Academy of Insurance Coordinators – 8 CEs
  • Academy of Treatment Coordinators – 8 CEs
  • Academy of Office Managers – 8 CEs
  • Academy of Financial Coordinators – 8 CEs
  • Academy of Customer Service – 8 CEs
  • Academy of Front Desk Coordinators- 8 CEs
  • Academy of Digital Lab Coordinators- 8 CEs
How long does it take to complete the Academy programs?2026-03-20T16:15:43-05:00

Actual completion time varies greatly from user to user, but based on user feedback we can provide the following estimates for each of the Academy programs:

  • Academy of Orthodontic Assisting Level 1- 32 hourse
  • Academy of Orthodontic Assisting Level 2 – 25 hours
  • Academy of OrthoCommon Knowledge – 15 hours
  • Academy of OSHA Safety – 6 hours
  • Academy of Insurance Coordinators – 10 hours
  • Academy of Treatment Coordinators – 25 hours
  • Academy of Financial Coordinators – 20 hours
  • Academy of Customer Service – 10 hours
  • Academy of Front Desk Coordinators – 10 hours
  • Academy of Digital Lab Coordinators – 25 hours

These estimates include time to view the course material, study, and complete testing.

Why should an orthodontist utilize Trapezio Academies in his/her practice?2026-03-20T16:16:12-05:00

All of our Academies are written by experts in their fields with many years of industry experience. Our foundation program, the Academy of Orthodontic Assisting Level 1, was written by a practicing orthodontist and educates clinical assistants on the science of orthodontics in addition to techniques. It also teaches team members correct and scientific terminology, leading to improved inter-office communication. Having a set training protocol in place drastically reduces the amount of time the doctor has to dedicate to team training. Additionally, the knowledge and credentials that team members earn from completion of the Academy course will lead to increased confidence and will ultimately improve the patient-care that you provide. All of our other Academy programs strive to meet the same standard of training and education as our foundation program.

Is implementing the Academy into my busy practice going to be time-consuming?2026-03-20T16:16:35-05:00

No. Our system was designed with the objective of being an asset to a busy practice, not a burden. You are able to access the program the same day as registration. Once logged into the system, the doctor or a designated course administrator will set-up user accounts for each staff member who will be accessing the programs. Assistants may go through the program on their own time, during designated office time, or on training days as a group. There is no longer a need to sacrifice the doctor or senior staff member’s time when integrating new team members into the practice.

What happens if a team member enrolled in the program leaves the practice?2026-03-20T16:16:57-05:00

If an employee of your practice has been assigned a course license and leaves the practice before completing the course his/her license can be reassigned only if he/she has completed 4 or fewer tests. If 5 or more tests have been taken, a new license will need to be purchased.

Does each team member need his/her own license?2026-03-20T16:17:33-05:00

Yes. Individual licenses are assigned to each user so that he/she can access course material and take tests. Sharing log in information in prohibited as outlined in our Terms of Use.

Does my team member get a certificate of completion?2026-03-20T16:18:06-05:00

A certificate of completion is available for all courses and team member who completes the program with an overall test average of at least 75%. Once all tests are completed and a passing score is achieved a “Print” button will appear on your Profile page next to the completed course. Course Administrators can also print certificates for team members by visiting each users Profile page under the Administration tab.

How long is my contract?2026-03-20T16:18:25-05:00

Licenses are good for 1 year from the date of purchase.

If a team member receives a low score on a test, can he/she retake it?2026-03-20T16:18:47-05:00

Trapezio can reset test scores, however, the doctor or Admin’s permission will be needed for this request. We reserve the right to refuse any test reset.

Do all Trapezio courses include audio?2026-03-20T16:19:16-05:00

Yes, all of our programs offer audio.

Can I use my tablet to access Trapezio programs?2026-03-20T16:19:34-05:00

Yes, Trapezio courses are tablet-friendly.