12-Month Course Access
Provides:
- 10-lesson program geared towards sharing accounting and financial strategies in orthodontic practices
- Course assessments to check progress and knowledge
- 8 CE credits
Price range: $700.00 through $790.00
Course Length/Learning Time: 20 hours
The Academy of Financial Coordinators is an online training program for team members with a desire to have a better understanding of how to improve income and increase profitability to be able to develop more satisfying and profitable practices.
Authored by one of the leading financial strategists for patient accounting in orthodontic practices, Jackie Shoemaker is the founder and president of JMShoemaker Consulting Inc. With an accounting degree, along with 35 years in the orthodontic field, Jackie’s knowledge and service-orientated approach will help provide lasting benefits in the area of financial management within orthodontic practices today.
Prepare your team for all the nuances of practice and patient finances for a better team and patient experience.
Meet your instructor
Jackie Shoemaker
As the premier financial strategist for patient accounting in orthodontic practices, Jackie is the founder and president of JMShoemaker Consulting, Inc. and AccounTrac, Inc. With more than 35 years of national orthodontic experience and a background working directly in a practice, she brings unmatched insight into the industry. Her expertise is grounded in an accounting degree from Miami University of Ohio, along with early career experience at a Fortune 500 company, giving her a strong foundation in both business and finance. Jackie has been instrumental in helping orthodontists improve income, raise profitability, and create more rewarding, sustainable practices.
In addition to her consulting work, Jackie is the author of the Academy of Financial Coordinators course for Trapezio, a leading program designed to equip financial coordinators with the knowledge and skills needed to thrive. This course reflects her decades of expertise and her dedication to elevating financial standards across the orthodontic industry. Known for her no-nonsense approach balanced with innovative thinking, Jackie provides customized strategies that deliver lasting results. Her vibrant personality, extensive training experience, and service-oriented style make her a trusted partner for practices nationwide.
Educational and Learning Objectives Explored
1. Financial Coordinator Role & Defining Production
This lesson introduces the Financial Coordinator role, clarifies teamwork with the Treatment Coordinator, and teaches how to analyze, interpret, and optimize production figures to drive practice goals.
2. Defining Adjustments, Collections, & Accounts Receivable
Lesson 2 covers the definitions and common distortions of adjustments, collections, and accounts receivable, and teaches how to accurately assess account health and maintain proper financial records.
3. Calculations, Goals, & Practice Metrics
This module teaches how to calculate key orthodontic financial ratios, patient and insurance delinquencies, and practice metrics, and how to set and adjust goals while accounting for common data distortions.
4. Financial Office Policies
Lesson 4 covers best practices for financial office policies, including contracts, auto payments, timely payment strategies, flex and dual-responsible contracts, insurance verification, and the role of patient history in financial arrangements.
5. Financial Arranging Theories and Philosophies
This lesson explores financial arranging theories and philosophies, teaching how to mitigate risk, balance sales and cash flow, track key metrics, and create “win-win” financial arrangements for new patients.
6. Patient Delinquency & Collection Activity, Part 1
This lesson focuses on accurately calculating and correcting patient delinquency, organizing collection workloads, understanding federal collection guidelines, and applying appropriate collection methods at the right intervals.
7. Patient Delinquency & Collection Activity, Part 2
This lesson teaches effective patient delinquency management by covering collection call components and scripts, the tone and purpose of collection letters, and how to combine tools for successful resolution.
8. Hot Button Patient Receivables Issues
Module 8 addresses managing challenging patient receivables, including renegotiating past-due accounts, handling exhausted collection options, adjusting ledgers for transfers or treatment discontinuations, and establishing policies for patients with lapses in appointment compliance.
9. Intro to Insurance Receivables, Part 1
This lesson introduces insurance receivables by reviewing policy types, evaluating insurance filing strategies, and setting up ledgers to support effective delinquency management.
10. Intro to Insurance Receivables, Part 2
This module focuses on accurately calculating and correcting insurance delinquency, organizing the workload, and maintaining insurance ledgers to ensure precise tracking of receivables.
Release Date: May 20, 2022 / Review Date: May 20, 2024 / Expiration Date: May 20, 2027
